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SERVICE BUSINESS EVALUATION
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1
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We are constantly taking fresh initiatives to contact all potential clients/customers for our products and services in our marketplace.
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2
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Our marketing strategy effectively differentiates us in the eyes of the client/customer.
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3
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We have an effective sales and marketing strategy to tap the most growing markets.
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4
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Our literature and promotional materials are designed to effectively promote our products and services.
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5
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We effectively utilize mailings, advertising, and other forms of marketing to attract new clients/customers.
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6
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Our clients/customers are extremely pleased by the quality and speed of service which they receive from us.
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7
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We have effective methods and systems to follow-up on every project/case/job, assess client/customer satisfaction, and obtain client/customer referrals
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8
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We systematically monitor the impact of ads and promotions on sales to evaluate their effectiveness.
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9
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The information that we give our clients/customers is timely, accurate and appropriate to satisfy their level of needs.
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10
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We know exactly who the target market for our products and services are is.
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11
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We have an excellent network of contacts who refer us business.
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12
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We know the best way to market our products and services.
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13
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We have the perfect quantity and mix of clients/customers for our products and services.
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14
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We continuously and closely monitor the activity level of our clients/customers, distinguishing between those that are active and inactive, and those that have short term and long term work potential.
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15
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Every member of our sales staff knows how to listen to clients/customers, win their confidence, and make them feel happy about the products and services we offer.
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16
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All our sales people are alert, energetic and enthusiastic in the interactions with clients/customers.
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17
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Our sales people have clear sales targets that effectively motivate them to exceed past levels of performance.
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18
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Sales managers frequently monitor and review individual performance with each sales person and identify ways to improve their performance.
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19
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All our sales people are highly skilled in qualifying clients/customers and closing sales.
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20
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We have clear standards for customer service which are known and followed by all personnel.
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21
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We strive to make the sales experience entertaining, enjoyable and delightful for every client/customer.
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22
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We have a clear and in-depth understanding of the trends effecting demand in our professional area.
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23
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We maintain an appropriate blend of products and services to meet the needs of our clients/customers.
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24
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We eagerly and enthusiastically study new technologies in search of new business opportunities.
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25
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Our product and services strategy effectively differentiates us from the competition in our marketplace.
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26
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Every member of our sales staff possesses a high level of technical knowledge about our product and services.
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27
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We maintain continuous feedback from the client/customer on how we are doing on the project/case/job, and respond in kind.
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28
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We excel at understanding the needs of our clients/customers.
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29
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We excel at providing effective solutions for the needs of our clients/customers.
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30
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We are always able to focus on the issues that the client/customer deems most important, rather than getting side-tracked by our own interests or lesser issues.
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31
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We are entrepreneurial pioneers in marketing new products and services.
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32
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We effectively utilize computers to improve the speed and efficiency of all aspects of our operations.
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33
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There is good communication and coordination between the sales force and those performing the service.
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34
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We know exactly what products and services we are offering and this information is readily available to those staff who need it.
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35
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We have effective systems to monitor the satisfaction of our clients/customers.
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36
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When clients/customers inquire about the status of our products and services, we are able to immediately retrieve the information and reply.
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37
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We have the management structure and systems in place to provide cost effective, high quality, timely products and services.
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38
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We have a core team in place capable of effectively managing all aspects of our business.
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39
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We effectively delegate responsibilities to people throughout the organization and closely monitor their performance.
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40
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We assign clear responsibilities and levels of authority to people throughout the organization.
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41
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There are standard written operating procedures for all routine recurring activities.
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42
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All activities of the company are carefully planned in advance and closely monitored during implementation.
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43
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Routine operations, such as handling paperwork are completed on schedule.
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44
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Decisions are taken and executed promptly.
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45
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All file cabinets, offices, storage facilities, etc. are maintained in a clean and orderly fashion.
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46
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Recurring problems are dealt with by introducing new systems or by improving existing ones.
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47
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We always complete each project/case/job in a manner completely satisfactory to the client/customer.
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48
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We always complete the work for our clients/customers in a timely manner.
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49
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We have the most effective legal structure for our type of business.
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50
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When we undertake a project/case/job we are clear about the time and resources required.
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51
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On any project/case/job we know if we are on or off schedule.
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52
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On any project/case/job we understand which are the critical elements from the client/customers point of view.
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53
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We consciously recruit people with high energy levels.
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54
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Our recruitment procedures enable us to effectively identify and evaluate potential new employees.
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55
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We are highly successful in recruiting people with the right qualifications, skills and personality to work effectively in our professional area.
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56
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We have an effective orientation and training program in place to bring new employees up to high levels of performance as quickly as possible.
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57
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We have an effective training program in place to continuously raise the skills of our people.
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58
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We have an effective training program in place to continuously improve the managerial, organization. and interpersonal skills of all managers in the company.
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59
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All our people work together harmoniously as a team without conflicts.
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60
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The pay scales and benefits offered by our company are sufficient to attract and retain competent people.
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61
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We have performance based incentives in place that effectively motivate our managers and staff to strive for high performance.
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62
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Our employees feel a high level of enthusiasm and job satisfaction.
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63
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We actively encourage the participation and initiative of our people to improve the way we carry out all aspects of our work.
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64
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All employees receive regular job performance appraisals to help them improve their performance and plan for their career development.
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65
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We give social recognition and personal attention to employees that do a good job.
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66
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We have systems in place to capture ideas and suggestions generated at all levels of the company and procedures for evaluating and responding to proposals.
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67
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The company encourages and supports the on-going education of all its employees.
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68
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Our managers possess a high level of organizational and managerial skills.
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69
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The company has a clear standard for the number of hours of training which each sales person should receive every year.
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70
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People within the company are self-disciplined in their work.
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71
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Our accounting system enables us to track all categories of recurring expenses and compare them to past levels and industry norms.
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72
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We pay our bills on time.
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73
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We collect receivables on time.
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74
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Our inventory system enables us to accurately account for all products and services without discrepancies.
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75
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We have a detailed budget for projecting and controlling expenditures.
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76
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Our accounting systems are updated daily and maintained up-to-date.
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77
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We utilize all possible sources of capital from banks, investors, supplier credit, etc.
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78
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We carefully control expenditures to minimize costs and eliminate waste of any description.
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79
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We systematically control inventory levels to maximize turns.
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80
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Our project/case/job costing/estimating methods and systems accurately reflects the actual cost needed to complete each project/case/job.
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81
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We maintain active and close relations with our bankers.
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82
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Our company is highly successful in evaluating credit risks and minimizing bad debts.
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83
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In evaluating products and services to purchase/utilize we always take into account the costs (to maximize profitability) of the items.
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84
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Our financial people possess all the knowledge and skills required to carry out their responsibilities effectively.
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85
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We carefully manage our cash utilization to maintain sufficient liquidity and to invest in the future of the business.
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86
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We are aware of enormous untapped potentials for the growth of the business.
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87
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We have the energy needed to grow the company.
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88
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We are committed and enthusiastic about growing the company.
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89
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People in the company are energetic and hard working.
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90
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Clients/customers are attracted by the energy they feel from our people.
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91
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Our employees feel a minimum of fatigue and burnout on the job.
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92
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Physical activities at the company are quick and brisk.
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93
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Fresh ideas are continuously being generated and encouraged.
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94
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There is a culture of positive thinking and a “can do” attitude throughout the company.
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95
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Everyone in the company understands our mission and future direction.
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96
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Our company has clear goals and plans for its long term growth which are understood and endorsed by our managers and employees.
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97
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We are able to differentiate between each project’s/case’s/job’s anticipated cost vs. its actual costs.
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98
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Our billing system is clear, streamlined, and kept up to date.
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99
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Our fee structure is the most effective for our type of products and services and our types of clients/customers.
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100
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We are constantly developing and providing products and services that are at a higher fee or are at a more profitable level than what we have offered in the past.
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101
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We have all of the necessary skilled people to effectively carry out our work.
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102
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Everyone is doing the work they should be doing.
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103
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There is excellent communication among our staff.
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104
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There is excellent communication between our staff and our clients/customers.
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105
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We have made a real effort to market to potential clients/customers.
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106
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We are continuously undertaking fresh initiatives to develop new market strategies, and then follow through on our plans.
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107
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There is clear direction of company goals and objectives coming from top management.
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108
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The structure of our company (e.g. divisions, departments, processes, teams, etc.) is right for our company.
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109
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The activities of the company are highly organized and clearly defined.
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110
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Job positions in the company are highly organized, in terms of people doing the right tasks, responsibility, and clarity of authority.
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111
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Systems in the company operate smoothly and efficiently.
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112
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The skill needs of people are constantly being evaluated.
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113
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People are getting the training they need.
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114
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Employees feel there is a real future for them in the company.
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115
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There is excellent teamwork and cooperation among people in our company.
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116
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The quality of products and services we provide is high.
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117
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Our company is fully systematized. The activities and systems in our company are fully organized and implemented.
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118
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A good number of our products and services are geared toward specific niche areas that uniquely make us stand out in the market.
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119
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Our products and services distinguish themselves from the competition.
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120
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Our technical people have all of the knowledge and skills to create customer satisfaction.
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121
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The job/project/case is always performed/delivered and completed for the client/customer on-time.
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122
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Effective, smooth running systems enable every job/project/case to be performed/delivered in an effortless manner.
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123
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There is good coordination between the various activities, functioning within the company.
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124
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All activities have been systematized to insure that they are effectively carried out.
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125
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We have a clear and effective marketing plan.
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126
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Our marketing plan is continuously being appraised and improved to match the needs of the market.
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127
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Our marketing plan incorporates the latest innovations and methods for reaching the client/customer.
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128
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We are aware of the economic, social, governmental, international, and industry forces affecting the market.
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129
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Top management has excellent attitudes toward, relations with, and interest in the staff.
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130
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There is harmony between members of the staff.
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131
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There is plenty of scope given for individual initiative, enterprise, and creativity.
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132
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There is fair compensation in terms of salary scale, employee benefits, bonus and profit sharing, etc.
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133
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Each employee’s talents are fully utilized.
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134
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Each employee is given the right amount of responsibility in their job.
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135
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Each employee has the freedom and authority to carry out their tasks.
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136
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We have regular staff meetings to discuss new employees, new products and services, new procedures, and get employee feedback.
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137
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Our employee work schedule is maximized for efficiency.
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138
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We have solid cash flow.
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139
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The company has a clear perception of its mission and central purpose.
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140
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The company has up-to-date plans for sales, marketing, products & services, human resources, organization, and budget.
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141
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The company strives to achieve high company values, which are endorsed by others, and are implemented in daily activities.
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142
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Our people feel closely identified with the interests of the company and are eager for its growth.
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143
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People express a cooperative attitude throughout the company, and appreciate. There is an appreciation of each other’s point of view.
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144
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People in the company always want to improve their performance, and take pride in doing the best job possible.
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